Our Groomers
Icey (Ziyan) Wu
Icey is an experienced and highly skilled dog and cat groomer with a passion for creativity and precision. As a first-generation immigrant, she has built a thriving career in the Canadian pet grooming industry through her dedication, consistency, and a true unwavering drive for excellence. As a salon owner and educator, Icey is committed to elevating industry standards by mentoring aspiring groomers and sharing her expertise.
Having studied under esteemed master groomers Lesley Weeks and Allison Alexander, Icey has honed her craft to specialize in advanced techniques such as creative grooming (including colour application and coat carving), Asian fusion styling, and breed-specific trims for Bichons, Poodles, Pomeranians and all other breeds. Her artistic eye and expert handling have made her a highly sought-after professional in the grooming world.
Icey believes in combining skill with extra care, ensuring pets not only look their best but also feel comfortable and loved.
Beyond her professional achievements, Icey is a devoted pet lover who understands the deep bond between people and their animals. Her love for pets shines through in every groom, making her a trusted choice for pet parents seeking high-quality, compassionate care.
Susan Knight
Award-Winning Senior Dog Groomer
With years of hands-on experience and a heart full of compassion, Susan has built a reputation as one of the Waterloo Region’s most trusted and skilled dog groomers — especially for those pets who need a little extra care. She believes grooming is more than just making dogs look beautiful — it’s about comfort, trust, and dignity. Whether it’s an elderly dog with arthritis, a nervous rescue, or a rare breed with specific coat needs, she approaches every dog with individualized care and gentle handling. Many of clients come to me after being turned away elsewhere, and it’s my honour to give those pets the time, safety, and attention they deserve.
“Providing comfort, dignity, and beauty to every pet — no matter their age, breed, or health.”
- Senior & Medically Fragile Dogs: A deep commitment to helping aging and medically complex pets stay comfortable and clean. Susan has worked with dogs facing end-of-life, amputations, pacemakers, epilepsy, arthritis, vertigo, dementia, and wobbler’s syndrome.
- High-Maintenance Coats: Expert grooming for poodle mixes, rough and drop coats, and other high-maintenance styles.
- Rare & Difficult Breeds: Trusted by guardians of Chow Chows, bully breeds, Old English Sheepdogs, Terriers, Leonbergers, mastiffs, and more.
- Rescue Dogs: Deeply experienced with rescue cases, forever fosters, and rehabilitation grooming.
- Beautiful Pet Grooms: Elegant, modern, and thoughtfully styled grooms that celebrate each dog’s personality while ensuring their safety and comfort.
Emily Van Horn
Emily, an accomplished and passionate dog groomer, has dedicated almost 10 years to providing expert grooming services tailored to the needs of canine companions and their owners.
Specializing in small breeds, puppies, and natural coats, Emily has developed a reputation for her gentle touch, attention to detail, and ability to bring out the best in every dog’s unique coat and personality.
With a deep understanding of the needs of young and sensitive pups, Emily creates an stress-free and positive grooming experience, ensuring that each session builds trust and confidence in their furry clients. Her expertise in grooming small breeds ensures that every pet leaves looking and feeling their best, with styles that enhance their natural beauty and suits their lifestyle.Emily is particularly skilled in maintaining and enhancing natural coats, such as those of golden retrievers, using techniques that preserve the coat’s integrity and highlight its softness and shine.
For pet parents seeking a more modern look, Emily has mastered stylish round teddy bear cuts, blending classic grooming practices with contemporary flair to create a polished and professional finish.
Sydney Bryant
Syd is an experienced groomer with a compassionate and patient approach, specializing in caring for anxious, fearful, and challenging dogs. She understands that every pet has unique needs, and takes the time to evaluate each dog's behaviour, collaborating closely with owners to provide tailored advice on routines and training. Her goal is to make every grooming session safer, more enjoyable, and to build a trusting bond - one gentle step at a time.
Syd has a particular passion for working with poodle mixes and pets with matted or neglected coats, carefully restoring their condition without adding unnecessary stress. She also enjoys introducing puppies to grooming, offering gentle first-time experiences that foster positive associations and set them up for a lifetime of stress-free grooming.
In addition to her expertise with dogs, Syd is a skilled cat groomer, providing complete grooming solutions for all breeds. From brushing and bathing to nail trimming and full haircuts, she ensures every cat looks and feels their best.
Rika Withrow
Currently On Maternity Leave
Rika is a passionate junior dog groomer known for her gentle touch and deep love for all things canine. Specializing in working with puppies and other pets needing extra TLC, she creates a calm, but fun and positive grooming experience, ensuring her furry clients feel safe and cared for every step of the way.
With a flair for creativity, Rika is skilled in crafting adorable teddy bear trims and is currently refining her expertise in Asian fusion styles and round, modern cuts. Her tender hand and artistic vision combine to give every pup a polished, picture-perfect look that highlights their unique charm.
When she’s not grooming, Rika enjoys learning about the latest trends in the pet grooming world, always striving to enhance her skills and bring joy to pets and their owners alike.
Assistants and Trainees
Coming Soon